Frequently Asked Questions
Q. Where is my Men's Tie Set?
A. All Men's Tie Sets and Men's Bow Tie Sets require up to three (3) weeks to ship. Please take this shipping time into consideration if you are ordering ties or bow ties for a particular date in view.
Q. What is your average shipping time?
A. All items in our store typically ship within seven (7) days of purchase to addresses within the US and US Territories. However, hand made items and "Special Items" may take up to three (3) weeks to ship. If the order will take three (3) weeks to ship, it will state it in the description listing. Please be sure to check the shipping time listed in the description to ensure your order will arrive within the time frame you will need it. This is especially important if you are ordering for an event with a particular date in view.
Q. Do you ship Internationally?
A. We do provide World Wide shipping on all items in our Boutique. The shipping cost for our dresses, skirts, shoes, and other items is determined by the Postal Master, not our Boutique. You may find out the shipping fee by proceeding with your order. When you reach the final process, the system will tell you how much it will cost you to ship this item to your address. At that time you may accept the shipping charge that is quoted, or you may cancel your order. Your card will not be charged.
Q. Can I cancel my order once placed?
A. Cancellations on orders must be made within 24-hours of placing your order.
After 24-hours we are unable to cancel. This is even more vital for hand made items. It is imperative that you contact us within 24-hours before production on your hand made item begins.
Q. Can I return an item and get a refund?
A. Refunds are accepted on "new" merchandise orders only that have arrived to the Customer damaged or defected in some form.
If your item has arrived damaged or defected, please contact us within fourteen (14) days of receiving your item, and we will provide instructions on how to return your item and issue you a full refund of your purchase price. A "Customer Return Label" will be sent to you via email to make the the return process easy for you. You can usually expect to receive your refund within 7 - 10 days of returning your item, depending upon your Financial Institution.
There are no returns on Clearance Items. These sales are final.
There are no returns on "Gently Used" items. These items are sold as is.
Q. Can I exchange an item?
A. At this time we offer exchanges only for same item-different size. That is, if the item does not fit as expected and you'd like a different size, we will exchange the same item for a different size. As long as the size you prefer is in stock, we will exchange your product. If it's out-of-stock, we will issue you a refund.
Due to shipping costs, there are no exchanges on International orders. But if your item arrives defected, please contact us and we will make alternate arrangements to remedy your situation. We strive for happy Customers!
Returns, Exchanges and Cancellation Policy: