Returns, Exchanges, Charge Back and Reversals & Cancellation Policy


If you’re looking to make a return, breathe easy. Returns are free and can be done by mail. Keep in mind, gift cards, face masks, wigs, under garments of all kind, and skin and health care items are final sale and cannot be returned or exchanged.  There are also no returns on special order items (the item's description will state if it is a special order item). There are also no refunds on formal dresses. Due to the extent of time taken to create these dresses, all sales are final 


HOW TO BEGIN A SELF RETURN:

All returns or exchanges MUST be initiated within 14-days of the tracking notice stating the item was received. If it has been over 14-days, a return or refund will not be approved.
Kindly note that due to international shipping costs, we are unable to accept returns on items shipped outside the U.S. Please be sure to confirm your measurements and fit before placing your international order.

You will need a customer account to submit a self return. Otherwise, please send an email through our "Contact US" form at the bottom of this page to initiate your return.

To log into your customer account, or to create a customer account, please tap here: https://account.uyleesboutique.fashion (create new account)
or
here: https://uyleesboutique.fashion/account (log-in to existing)

1. Log in to your account:

  • 1. In the Email field, enter your email address, and then click Continue.

  • 2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

  • 3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved and requires shipping,  you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.                                                             


EXCHANGES are only allowed if your item does not fit and you would like a different size. It must be the SAME item, DIFFERENT size. 
  1. If your purchase was made via our Walmart Shop, please don't use this website to proceed with your request. To start a return, go to Walmart.com and click on My Account > Order Number > See Details > Contact this seller.

PLEASE READ BELOW IF YOU WOULD LIKE TO REVIEW OUR MORE THOROUGH POLICY RELATING TO OUR TWO RETURN OPTIONS. 


RETURNS & EXCHANGE POLICY:


Our hope is that you love what you have ordered. But, we understand that when you’re ordering online, there’s a chance an item may not work out as you anticipated.  

If you need to return or exchange the size, please contact our Shop within fourteen (14) days using the CUSTOMER CONTACT FORM below. This form will ensure your message is not lost in spam as emails sometimes can be.  After fourteen (14) days, we are not able to refund or exchange any items.  Refunds are free if you use our prepaid return label, which is sent to you via email.  We will refund the cost of the returned merchandise as soon as we receive your returned item. 

Please read our complete policy on RETURNS, EXCHANGES, CANCELLATIONS, AND CHARGEBACKS below.
All returns must be approved. Please do not send your item back on your own with your own postage and labeling without our authorization. We can not guarantee a refund for your item in this manner. Your item must be approved for a refund or exchange. 
If an item is approved for a return, it must arrive back to our Shop in the same condition it was sent to the Customer with the original tags in place. There should be no evidence that the item has been worn and returned, no heavy odors, and no stains or damages. If any of this is evident, the item does not qualify for a return and will not qualify for a refund or exchange.

To start a return, you can contact us by filling out the Customer Contact form below. We will send you instructions on how to return your package for free, and information on the refund process. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  Uylee@UyleesBoutique.Fashion.

Kindly note that due to international shipping costs, we are unable to accept returns on items shipped outside the U.S. Please be sure to confirm your measurements and fit before placing your international order.


REFUNDS:  


Accepted on "new" merchandise orders only.  Please contact us within fourteen (14) days of receiving your item using the contact form below, and we will provide instructions on how to return your item and issue you a full refund of your purchase price. There is a 10% restocking fee on all returns.
A "Customer Return Label" will be sent to you via email to make the return process easy for you. You can usually expect to receive your refund within 7 - 10 days of returning your item, depending upon your Financial Institution.
  • **Please Note** Each person’s computer monitor may cause a slight color difference in what you are seeing in product color on your screen. We are not able to control this variance.  Please take this into consideration prior to placing your order. 

  • All Custom Shirts and Custom Accessories are made when ordered. Hence, there are no returns on these custom items. Please double check your size. 

  • There are no returns on specialty items. These items can only be “exchanged” for an alternate size.

  • There are no returns on our hand tailored tie sets, or hand made items. These sales are final.

  • There are no returns on custom made mugs.

  • There are no returns on jewelry items.

  • There are no returns on facemasks, skin care, women’s intimates, and health supply items. 

  • There are no returns on Wigs.

  • There are no returns on Gently Used, or Used Items. This includes all Consignment items. These items are sold "as is".

  • There are no returns on sale or clearance items. These sales are final. 

  • All returns must be approved. Please do not send your item back on your own with your own postage and labeling without our prior authorization. We can not guarantee a refund for your item in this manner. Your item must be approved for a refund.
  • If an item is approved for a return, it must arrive back to our Shop in the same condition it was sent to the Customer with the original tags in place.

  • There should be no evidence that the item has been worn and returned, no heavy odors, and no stains or damages. If any of this is evident, the item does not qualify for a return and will not be refunded.

  • Please note, our Shop is not responsible for items damaged during transit by USPS.

If the USPS damages your package, please file a claim here:https://www.usps.com/help/claims.htm

All of our packages are shipped insured. You will need your tracking number that we provided you to file a claim and receive reimbursement for your damaged package.   

Kindly note that due to international shipping costs, we are unable to accept returns on items shipped outside the U.S. Please be sure to confirm your measurements and fit before placing your international order.


EXCHANGES:


  • At this time we offer exchanges only for same item-different size. That is, if the item does not fit as expected and you'd like a different size, we will exchange the same item for a different size. As long as the size you prefer is in stock, we will exchange your product. If it's out-of-stock, we are not able to exchange, and will have you return the item for a full refund on the purchase price (not the shipping price). 

  • Since all clothing has a different type of make, each item has its own individual size chart.

  • The size chart can be found for each item either in the item's description, or you may find it in the item's row of photos.

  • Since we are an online Shop, PLEASE check your measurements against the size chart provided for the item prior to placing an order with our Boutique. 

  • **Please Note** Each person’s computer monitor may cause a slight color difference in what you are seeing in product color on your screen. We are not able to control that difference.  Please take this into consideration prior to placing your order. 

  • All custom shirts and accessories are made when ordered. Hence, there are no exchanges on these custom items. Please double check your size. 

  • There are no exchanges on our hand tailored tie sets, wigs, women’s intimates, skin care items, Face-Masks, or health items. 

  • There are no exhanges on Gently Used, or Used Items. This includes all Consignment items. These items are sold "as is".

  • There are no exchanges on custom made mugs.

  • There are no returns on jewelry items. 

  • All exchanges must be approved. Please do not send your item back on your own with your own postage and labeling without our authorization. We can not guarantee an exchange for your item in this manner. Your item must be approved for an exchange. 

  • There are no exchanges on Clearance or Sales Items. These sales are final.

  • Due to shipping costs, there are no exchanges on International orders. But if your item arrives defected, please contact us and we will make alternate arrangements to remedy your situation. We strive for happy Customers!

  • If you are unsure how to take your body measurements, we have a brief tutorial to provide instructions for you by clicking here: 

https://youtu.be/qmMBdnVcKss?si=TPdYNPkNLHg9XWn5


Kindly note that due to international shipping costs, we are unable to accept returns on items shipped outside the U.S. Please be sure to confirm your measurements and fit before placing your international order.


How To Measure Your Body To Order Clothes Online?

CHARGE BACK AND REVERSALS:


A chargeback is when a customer accepts an order, then cancels the payment through their credit card company. This is theft. We “WILL” pursue legal action for this. 

When you made your purchase, you were required to read and accept our Terms and Conditions / Terms of Service prior to placing your order.  This is a legal document. By agreeing to our Terms and Conditions, you agreed NOT to submit charge backs or reversals to your credit card company due to not agreeing with our Return Policy. You agreed to accept the terms of our Returns Policy by clicking the "acceptance" button.
If a charge back or reversal is issued to your credit card company, and our Company loses the funds for your order, you agreed to pay for the order in full plus a $50 charge back fee that your company assessed to our Shop.  We have an auto-legal assistant ready to handle these immediately. 


CONSIGNMENT ITEMS:

There are no returns on Consignment Items. Since consignment items are being sold on behalf of a third party, all consignment purchases are final.
**AS OF JANUARY 10th, 2021, WE HAVE DISCONTINUED OUR CONSIGNMENT PROGRAM.  

GENTLY USED ITEMS:

There are no returns on "Gently Used" items. These items are sold as is.   



OUT OF STOCK ITEMS:

We sell our merchandise on various platforms and sites. Because of this, there may be a time when a size goes out of stock before we have an opportunity to update all of our selling platforms.

We work diligently to ensure that this doesn't occur, but occasionally a customer may purchase an item in a particular size on one of our sites before we have had an opportunity to update our available selection on that site.

If this happens, the Customer will be immediately notified that the item they have ordered is out of stock in their requested size and their order can not be filled. The Customer will be given a full refund of both their purchase price and shipping costs within 72-hours. 

 

 CANCELLATION POLICY:

Cancellations on orders must be made within 24-hours of placing your order. After 24-hours we are unable to cancel. This is even more vital for hand made items. It is imperative that you contact us within 24-hours before production on your hand made item begins.  


CONTACT:

Customers are always welcome to contact us directly via email at  Uylee@UyleesBoutique.fashion. Customers may also use our "Contact" form below, and someone will contact you within 72-hours.   




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