FAQS
Frequently Asked Questions
Q. What is your average shipping time?
A. Most items in our store typically ship within seven (7) days of purchase to addresses within the U.S. and U.S. Territories.
However, handmade items and “Special Items” may take up to three (3) weeks to ship. If an order may take up to three weeks, this will be clearly stated in the product description. Please review the shipping time listed in the description to ensure your order will arrive when you need it, especially if you are ordering for a specific event or date.
If you purchase multiple items, you may receive them in separate shipments. When one item is delayed, we will often ship the available items first so you can receive them as soon as possible. In this case, you may receive separate tracking numbers and shipping confirmations for each package.
If you have any questions about split shipments, tracking, or timing, please contact us and our team will be happy to assist you.
Q. Do you ship internationally?
A. Yes. We offer worldwide shipping on most items in our boutique.
Shipping costs are calculated by the carrier (Postal Service), not by our boutique. You can see your exact shipping cost by proceeding through checkout. Before you complete your purchase, the system will display the shipping fee for your address.
At that point, you may either accept the shipping charge or cancel your order. Your card will not be charged until you complete the checkout process.
Q. Can I cancel my order once it has been placed?
A. Yes. Cancellations can be requested within 24 hours of placing your order.
After 24 hours, we are unable to cancel, especially for handmade items. It is very important to contact us within 24 hours if you need to cancel, so we can stop production on any custom or handmade pieces.
Q. Can I return an item and get a refund?
A. Yes. Refunds are accepted on new, eligible merchandise according to our Return & Exchange Policy. Exchanges are also accepted if the size does not fit, for the same item in a different size (when available).
Please contact us within fourteen (14) days of receiving your item. We will provide instructions on how to return your item and issue a refund of the purchase price, subject to our return policy and any applicable restocking fee.
You may begin a self-return through your customer account, or contact us through the “Contact Us” section on our website to start your return.
A Customer Return Label will be sent to you via email to make the process easy. Refund timing may vary depending on your financial institution, but is typically processed a few days after we receive your return.
Please note:
- There are no returns on Clearance Items. These sales are final.
- There are no returns on “Gently Used” items. These items are sold “as is.”
Q. Can I exchange an item?
A. Yes. We currently offer exchanges for the same item in a different size. If the item does not fit as expected and you would like a different size, we are happy to help as long as the requested size is in stock.
If the size you prefer is out of stock, we will provide you with a refund in accordance with our return policy.
Due to shipping costs, we are unable to offer exchanges on international orders. However, if your international order arrives defective, please contact us and we will work with you to find a suitable solution. We truly strive for happy customers.
Q. Do you have a physical location I can visit to shop?
A. At this time, we do not have a brick-and-mortar storefront. We are an online-only boutique, but we are pleased to offer worldwide shipping.
Q. Tracking says the item was left in a Parcel Locker. Where is that?
A. When a tracking status says “Delivered to Parcel Locker”, it means the package was placed in a secure locker at your address or at a nearby designated location instead of being left at your door. Parcel lockers are commonly used in apartment complexes, community mail centers, or certain residential areas to help prevent package theft.
To retrieve your package, you may need a key, access code, or notification from the carrier (such as USPS, DHL, or FedEx) with instructions on how to open the locker. If you are unable to locate the parcel locker, please contact the carrier or your local delivery office for assistance.
In many neighborhoods, the parcel locker is located near the community mailbox. The carrier will usually leave a key in your mailbox that opens the locker where your package is stored. In apartments, the locker may be located in the building’s mailroom or management office.
Q. Where can I read your full Returns, Exchanges, and Cancellation Policy?
A. You can review our full policy here:
https://uyleesboutique.fashion/pages/returns-and-refund-policy
Uylee’s Boutique — Easy Return & Exchange FAQ
Below are answers to the most common questions about returns, exchanges, cancellations, and order support at Uylee’s Boutique.
📦 1. How long do I have to request a return or exchange?
You have 14 days from the date your package shows as delivered to request a return or exchange. After 14 days, we’re unable to approve returns or exchanges.
🔄 2. Do you accept returns?
We accept returns only if:
- Your item arrived damaged
- You received the wrong item
- Your item doesn’t fit and the size you want is out of stock
All approved returns are free when you use our prepaid return label and are subject to a 10% restocking fee.
👕 3. Can I exchange my item for a different size?
Yes. We offer exchanges for the same item in a different size if the original size doesn’t fit.
Exchanges are:
- Free when using our prepaid return label
- Fast once your request is approved
- Simple to start through your account or our contact form
If the size you need is out of stock, we’ll issue a refund instead (according to our return rules).
🚫 4. Which items are final sale and NOT returnable or exchangeable?
For hygiene and customization reasons, these items are final sale and cannot be returned or exchanged:
- Gift cards
- Face masks
- Wigs
- Women’s undergarments
- Skin & health items
- Jewelry
- Custom-made items
- Handmade items
- Hand-tailored tie sets
- Custom mugs
- Gently used / used / consignment items
- Sale or clearance items
- Specialty items
- International orders (unless defective)
🧾 5. How do I start a return or exchange?
You have two easy options:
Option A — Through your customer account
- Create or log into your account:
Create: https://account.uyleesboutique.fashion
Log in: https://uyleesboutique.fashion/account - Select your order.
- Choose the item.
- Select “Return” or “Exchange” and add a note if needed.
- Submit your request.
If your request is approved, we will email you a prepaid return label and instructions.
Option B — Without an account
Use the Contact Us form at the bottom of our website. We’ll review your request and email your label if it’s approved.
📬 6. What condition must items be in to return or exchange?
To be approved, items must be:
- Unworn and unwashed
- Free of odors, stains, or damage
- With all original tags attached
Items that show wear, damage, or strong odors cannot be refunded or exchanged.
📮 7. Can I mail the item back on my own?
Please do not mail items back using your own postage or without approval. Items sent back without our prepaid label and authorization cannot be processed.
📦 8. What if my package arrived damaged?
All packages are shipped insured. If USPS damages your package in transit, please file a claim here: https://www.usps.com/help/claims.htm
You will need your tracking number, which was provided when your order shipped.
🎨 9. Why does my item look slightly different in color?
Color shades can vary from screen to screen due to phone or monitor settings. This is normal and is not considered a defect.
❌ 10. Can I cancel my order?
Yes. You can request a cancellation within 24 hours of placing your order. After 24 hours, we’re unable to cancel, especially for handmade or custom items that may already be in production.
⚠️ 11. What happens if I file a chargeback after receiving my item?
Chargebacks for reasons covered by our Return Policy are considered fraudulent and harmful to our small business.
By placing an order, you agree:
- Not to file chargebacks due to disagreement with our policies.
- To accept our Return & Exchange Policy as part of our Terms & Conditions.
If a chargeback is filed:
- You agree to pay the full order amount and the $50 chargeback fee billed to our shop.
- Legal action may be taken to recover merchandise and costs, if necessary.
📞 12. How can I contact customer support?
We’re always happy to help.
📧 Email: Uylee@UylesBoutique.Fashion
📬 Or use the Contact Us form on our website.
We usually respond within 72 hours.
⏰ Quick Deadline Reminder
- Returns/Exchanges: 14 days from delivery
- Order Cancellations: 24 hours from purchase
