FAQS

A. All items in our store typically ship within seven (7) days of purchase to addresses within the US and US Territories. However, hand made items and "Special Items" may take up to three (3) weeks to ship. If the order will take three (3) weeks to ship, it will state it in the description listing. Please be sure to check the shipping time listed in the description to ensure your order will arrive within the time frame you will need it. This is especially important if you are ordering for an event with a particular date in view.

In the event that you purchase multiple items from us, it is possible that you may receive them in separate shipments. We acknowledge that this situation may raise some uncertainty, but we want to assure you that it is a common practice. Should there be a delay with one of your items, we aim to promptly dispatch the items that are ready for shipment so that you can receive them at the earliest convenience. Consequently, you may receive two tracking numbers and shipping confirmations for each of the items. Should you have any additional inquiries or apprehensions, please feel free to reach out to us. Our team is readily available to assist you with any concerns you may have.

A. YES! We do provide World Wide shipping on all items in our Boutique.  The shipping cost for our dresses, skirts, shoes, and other items is determined by the Postal Master, not our Boutique.  You may find out the shipping fee by proceeding with your order.  When you reach the final process, the system will tell you how much it will cost you to ship this item to your address.  At that time you may accept the shipping charge that is quoted, or you may cancel your order. Your card will not be charged. 

There are no returns on Clearance Items. These sales are final.
There are no returns on "Gently Used" items. These items are sold as is.  

Q. Can I exchange an item?
A. YES! At this time we offer exchanges only for same item-different size. That is, if the item does not fit as expected and you'd like a different size, we will exchange the same item for a different size. As long as the size you prefer is in stock, we will exchange your product. If it's out-of-stock, we will provide you with a refund.

Due to shipping costs, there are no exchanges on International orders. But if your item arrives defected, please contact us and we will make alternate arrangements to remedy your situation. We strive for happy Customers!

Q. Do you have a physical location I can come into and Shop?
A. No, we don't have a brick and mortar building at this time. We are only an online shop. However, we do offer worldwide shipping. 

Q. Tracking says the item was left in a Parcel Locker. Where is that? 
A. When a tracking status says Delivered to Parcel Locker, it means that the package was placed in a secure locker at the recipient’s address or a nearby designated location instead of being delivered directly to the doorstep. Parcel lockers are typically used in apartment complexes, community mail centers, or certain residential areas to keep packages safe.

To retrieve the package, the recipient may need a key, access code, or notification from the carrier (such as DHL, USPS, or FedEx) providing instructions on how to open the locker. If the package is missing, the recipient should check with the carrier or their local delivery office to confirm the exact location of the locker and access details.

In neighborhoods, the parcel locker is located near the mailbox. The carrier will leave a key in the recipient’s mailbox to open the locker. In apartments, the parcel locker can be in the management’s office. All lockers are used to prevent package thefts.

 

Returns, Exchanges and Cancellation Policy:
https://uyleesboutique.fashion/pages/returns-and-refund-policy