Returns, Exchanges, Charge Back and Reversals & Cancellation Policy


RETURNS & EXCHANGE POLICY

Our hope is that you love what you ordered. But, if your item has arrived defective, or if you need to exchange the size, please contact us within fourteen (14) days using the contact form below. After fourteen (14) days, we are not able to refund or exchange any items.  Refunds are free if you use our prepaid return label, which is sent to you via email.  We will refund the cost of the returned merchandise as soon as we receive your returned item.  Please read our complete details on RETURNS, EXCHANGES, AND CHARGEBACKS below.

We ware not able to accept returns due to Customer simply changing their mind about item, not liking the fit or wanting to change to a different color or style. 

All returns must be approved. Please do not send your item back on your own with your own postage and labeling without our authorization. We can not guarantee a refund for your item in this manner. Your item must be approved for a refund or exchange. 

If an item is approved for a return, it must arrive back to our Shop in the same condition it was sent to the Customer with the original tags in place. There should be no evidence that the item has been worn and returned, no heavy odors, and no stains or damages. If any of this is evident, the item does not qualify for a return and will be sent back to the Customer. 

PLEASE READ THE DESCRIPTION FULLY ON YOUR ITEM PRIOR TO MAKING A PURCHASE. SOME SPECIALTY ITEMS REQUIRE THREE WEEKS TO SHIP.  WE CAN NOT CHANGE THAT TIME OR SPEED. IF YOUR ITEM IS A SPECIALTY ITEM, IT WILL STATE IT IN THE DESCRIPTION. 

REFUNDS:  

Accepted on "new" merchandise orders only that have arrived to the Customer damaged or defected in some form. If your item has arrived damaged or defected, please contact us within fourteen (14) days of receiving your item using the contact form below, and we will provide instructions on how to return your item and issue you a full refund of your purchase price. A "Customer Return Label" will be sent to you via email to make the return process easy for you. You can usually expect to receive your refund within 7 - 10 days of returning your item, depending upon your Financial Institution. 

We are not able to accept returns due to Customer simply changing their mind about item, not liking the fit or wanting to change to a different color or style. 

All Custom Shirts and Custom Accessories are made when ordered. Hence, there are no returns on these custom items. Please double check your size. 

There are no returns on our hand tailored tie sets.

There are no returns on custom made mugs.

There are no returns on facemasks, skin care, and health supply items. 

There are no returns on Wigs.

There are no returns on sale or clearance items. These sales are final. 

All returns must be approved. Please do not send your item back on your own with your own postage and labeling without our prior authorization. We can not guarantee a refund for your item in this manner. Your item must be approved for a refund.

If an item is approved for a return, it must arrive back to our Shop in the same condition it was sent to the Customer with the original tags in place. There should be no evidence that the item has been worn and returned, no heavy odors, and no stains or damages. If any of this is evident, the item does not qualify for a return and will be sent back to the Customer. 

Please note, our Shop is not responsible for items damaged during transit by USPS. If the USPS damages your package, please file a claim here:

https://www.usps.com/help/claims.htm

All of our packages are shipped insured. You will need your tracking number that we provided you to file a claim and receive reimbursement for your damaged package. 

  

EXCHANGES:

At this time we offer exchanges only for same item-different size. That is, if the item does not fit as expected and you'd like a different size, we will exchange the same item for a different size. As long as the size you prefer is in stock, we will exchange your product. If it's out-of-stock, we will need to issue you a Shop Credit.

Since all clothing has a different type of make, each item has its own individual size chart. The size chart can be found for each item either in the item's description, or you may find it in the item's row of photos. Since we are an online Shop, PLEASE check your measurements against the size chart provided for the item prior to placing an order with our Boutique. 

We are not able to accept exchanges due to Customer simply changing their mind about item, not liking the fit or wanting to change to a different color or style. 

All custom shirts and accessories are made when ordered. Hence, there are no exchanges on these custom items. Please double check your size. 

There are no exchanges on our hand tailored tie sets.

There are no exchanges on custom made mugs.

All exchanges must be approved. Please do not send your item back on your own with your own postage and labeling without our authorization. We can not guarantee an exchange for your item in this manner. Your item must be approved for an exchange. 

There are no exchanges on Clearance or Sales Items. These sales are final.

Due to shipping costs, there are no exchanges on International orders. But if your item arrives defected, please contact us and we will make alternate arrangements to remedy your situation. We strive for happy Customers!

If you are unsure how to take your body measurements, we have a brief tutorial to provide instructions for you by clicking here: How To Measure Your Body To Order Clothes Online?


CHARGE BACK AND REVERSALS:

When you made your purchase, you were required to read and accept our Terms and Conditions prior to placing your order.  This is a legal document. By agreeing to our Terms and Conditions, you agreed not to submit charge backs or reversals to your credit card company due to not agreeing with our Return Policy. You agreed to accept the terms of our Returns Policy by clicking the "acceptance" button. If a charge back or reversal is issued to your credit card company, and our Company loses the funds for your order, you agreed to pay for the order in full plus a $50 charge back fee assessed to our Shop. 

CONSIGNMENT ITEMS

There are no returns on Consignment Items. Since consignment items are being sold on behalf of a third party, all consignment purchases are final.

**AS OF JANUARY 10th, 2021, WE HAVE DISCONTINUED OUR CONSIGNMENT PROGRAM.

 

 

GENTLY USED ITEMS

There are no returns on "Gently Used" items. These items are sold as is 

 

OUT OF STOCK ITEMS:

We sell our merchandise on various platforms and sites. Because of this, there may be a time when a size goes out of stock before we have an opportunity to update all of our selling platforms. We work diligently to ensure that this doesn't occur, but occasionally a customer may purchase an item in a particular size on one of our sites before we have had an opportunity to update our available selection on that site. If this happens, the Customer will be immediately notified that the item they have ordered is out of stock in their requested size. The Customer will be given a full refund of both their purchase price and shipping costs within 24-hours.

 

 

 CANCELLATION POLICY

Cancellations on orders must be made within 24-hours of placing your order. After 24-hours we are unable to cancel. This is even more vital for hand made items. It is imperative that you contact us within 24-hours before production on your hand made item begins. 

 

CONTACT:

Customers are always welcome to contact us directly via email at Sales@UyleesBoutique.Fashion. Customers may also use our "Contact" form below, and someone will contact you within 48-hours.